Bagel Cafe at 480 Patchogue-Holbrook Road, Holbrook, New York.

They go out of their way to accommodate you special requests

When I first came here early in the year, I was not happy. Employees could not seem to get on the same page. Employees were arguing in front of customers, nobody new to make pancake batter ahead of time so they wouldn't be like paperweights, etc. so I stopped going. I was about to write them off as going out of business shortly. Then a few months later, I returned because, in all fairness, the bagels were really good.

OMG, what a huge turnaround!!!! Things ran smoothly, the food got better, the pancakes were light and fluffy this time and the bacon....it's to die for!!! Tasty, cooked to perfection and but not burned at all. Employees were no longer arguing and they were working in an order that made everything flow smoothly and efficiently. Since I returned, I'm completely hooked on the place! Food is delicious, the staff is SUPER friendly and now know me by name, the bagels are amazing and the pancakes and french toast is awesome!!!

I am amazed at how well they turned themselves around and how well they've worked out the kinks that, at first, hindered them. Keep up the good work!!!!